Refund policy

Kinlight Co. Refund Policy

We want every Kinlight Co. purchase to feel like an easy, low-risk decision, especially when you're buying safety lighting for yourself or someone you love. Here's exactly how returns and refunds work.

30-Day Worry-Free Guarantee
You have 30 days from the date your order is delivered to decide it's not right. If an item arrives damaged or defective, or it simply isn't what you expected, email us at hello@kinlightco.com with your order number and, if possible, a photo of the item. In most cases there is no need to ship anything back to us: we will send a free replacement or issue a full refund to your original payment method, whichever you prefer.

Damaged or Defective Items
If your order arrives broken, doesn't turn on, or is missing parts, contact us within 30 days of delivery with a photo of the issue. We'll send a free replacement or refund you in full, and you will not be asked to pay for or arrange return shipping on a damaged or defective item.

Changed Your Mind
If an item just isn't the right fit for your home, let us know within 30 days of delivery and we'll refund you in full to your original payment method. As with damaged items, we typically won't ask you to ship the product back. Our goal is to make this easy, not to create extra work for you.

How Refunds Are Processed
Once your refund is approved, it's issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider. You'll receive an email confirmation once it's on its way.

Order Cancellations
If you need to cancel or change an order, email us as soon as possible at hello@kinlightco.com. We can only cancel or modify orders that have not yet shipped.

Questions?
We're happy to help. Reach our team anytime at hello@kinlightco.com.